Security and confidentiality policy
These General Terms and Conditions of Sale apply, without restriction or reservation, to all hotel room reservations made by the customer on the Hotel's website.
The Customer is obliged to read them before making any reservation and to accept them in order to validate the reservation.
The present General Terms and Conditions of Sale are accessible at all times on the Hotel's website.
As these General Terms and Conditions of Sale may be subject to subsequent modification, the version applicable to the Customer's purchase is that in force on the website at the time of booking.
Validation of the reservation by the Customer implies acceptance without restriction or reservation of these General Terms and Conditions of Sale (including the Personal Data Charter).
Single room rate, non-cancellable, non-refundable and non-changeable.
The full amount of your stay will be charged in the event of cancellation or no-show.
Free cancellation of your reservation up to 1 day before arrival (before 12:00 local time).
In case of no-show or late cancellation, the full amount of the 1st night will be charged.
For each reservation, a pre-authorization will be made on the payment card provided.
The credit card used for online booking must be presented on arrival.
Rates are quoted in Euros and include VAT.
Any change in the applicable VAT rate will automatically be reflected in the rates indicated on the invoice date. The same will apply to any modification or introduction of new legal or regulatory taxes imposed by the competent authorities.
Tourist tax is not included and must be paid on site.
A reservation is considered to be a group reservation when 6 or more rooms are booked simultaneously. Specific sales conditions and rates will apply. We invite you to use the "Group Quote" widget on the home page of the hotel website.
The Customer acknowledges that he/she is aware of the nature, purpose and reservation terms of the Services offered by the Hotel, and that he/she has requested and obtained the information necessary to make a reservation with full knowledge of the facts. The Customer is solely responsible for his or her choice of services and their suitability for his or her needs, and the Hotel cannot be held liable in this respect.
The Hotel reserves the right to cancel or refuse any reservation from a Customer with whom there is a dispute over payment of a previous reservation, or where an invalid payment card has been provided.
Each reservation is nominative and cannot be transferred to a third party under any circumstances.
The Hotel is an entirely non-smoking area. The customer will be held responsible for any direct and/or indirect damage resulting from smoking in the Hotel. He/she will therefore be liable for the full cost of cleaning and restoring the damaged element or area to its original state.
The Customer will be held responsible for all direct and/or indirect, consequential damage caused by him/her in the reserved room or within the Hotel. Consequently, he/she undertakes to compensate the Hotel for the amount of the said damage, without prejudice to any damages and interest that may be due, as well as legal and court costs incurred by the Hotel.
In the event of an exceptional event, force majeure or the impossibility of making the reserved room available to the Customer, the Hotel reserves the right to accommodate the Customer in whole or in part in a hotel of equivalent category, for services of the same nature and subject to the prior agreement of the Customer.
Photos taken within the hotel (rooms and common areas) may not be used for professional purposes without prior authorization from management.
For reasons of personal safety and security, the hotel is under video surveillance.
In accordance with article L 221-28 of the French Consumer Code, the Customer does not have the right of withdrawal provided for in article L 221-18 of the French Consumer Code, given the nature of the services provided.
The contract is therefore definitively concluded as soon as the reservation is made by the Customer in accordance with the terms and conditions specified in these General Terms and Conditions of Sale.
The fact that a natural person (or legal entity) makes a reservation on the Hotel's website implies full and complete acceptance of these General Terms and Conditions of Sale and obligation to pay for the Services ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Provider.
Any complaint concerning the quality of the services provided must be made to the hotelier during the stay.
In connection with the use of its services, and in particular the services accessible on its website, its mobile site and its mobile applications, SOFIBIM BAGATEL, in its capacity as data controller, may collect and process personal data concerning you, either directly or through its subsidiaries.
SOFIBIM BAGATEL, SAS with a capital of 200 122 611.30 euros, registered with the RCS of Paris under the number 508 292 083, whose registered office is located at 54, avenue Marceau 75008 Paris, is a company of SOFIBIM BAGATEL, whose activity is carried out under the trade name COMPAGNIE HÔTELIERE DE BAGATELLE.
SOFIBIM BAGATEL also comprises the following companies:
SOFIBIM BAGATEL also comprises the following companies:
HOTEL PLATINE, SAS, registered with the Paris Trade and Companies Register under number 522 056 597, head office at 54 avenue Marceau 75008 Paris
HOTEL VICE-VERSA, SASU, registered with the Paris Trade and Companies Register under number 301 292 603, head office at 54 avenue Marceau 75008 Paris.
HOTEL LES PLUMES, SASU, registered with the Paris Trade and Companies Register under number 522 057 876, headquartered at 54 avenue Marceau 75008 Paris.
HOTEL LES THEATRES, SASU, registered with the Paris Trade and Companies Register under number 398 754 010, head office at 54 avenue Marceau 75008 Paris.
THE CHESS HOTEL, SASU, registered with the Paris Trade and Companies Register under number 552 103 764, head office 54 avenue Marceau 75008 Paris.
LE ROCH HOTEL ET SPA, SASU, registered with the Paris Trade and Companies Register under number 794 046 144, head office at 54 avenue Marceau 75008 Paris.
L'HOTEL DE L'ABBAYE SAS, registered with the Paris Trade and Companies Registry under number 712 062 744, with registered offices at 54 avenue Marceau 75008 Paris.
SOFIBIM BAGATEL is committed to protecting the privacy of its customers, loyalty program members, prospective customers and visitors to its websites, mobile sites and mobile applications. All processing of personal data implemented as part of the services accessible complies with applicable local regulations on the protection of personal data and in particular with the provisions of the French Data Protection Act of January 6, 1978, as amended, and EU Regulation 2016/679 on Data Protection (RGPD).
SOFIBIM BAGATEL also implements appropriate internal procedures to raise awareness among its employees and ensure compliance with these rules within its organization.
Collection Bagatel Group's data protection commitments
SOFIBIM BAGATEL is committed to guaranteeing a high level of protection for the personal data of its customers, prospects, users of its websites, mobile sites and mobile applications and any other person whose personal data it processes.
SOFIBIM BAGATEL undertakes to comply with the regulations applicable to all processing of personal data that it implements. In particular, SOFIBIM BAGATEL undertakes to comply with the following principles:
Your personal data is processed lawfully, fairly and transparently (lawfulness, fairness, transparency).
Your personal data is collected for specified, explicit and legitimate purposes, and is not further processed in a way incompatible with these purposes (purpose limitation).
Your personal data is stored in an appropriate and relevant manner and is limited to what is necessary for the purposes for which it is processed (data minimization).
Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay (accuracy).
SOFIBIM BAGATEL implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the outset of the processing operations.
In addition, SOFIBIM BAGATEL contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).
Lastly, SOFIBIM BAGATEL undertakes to comply with all other principles imposed by the applicable regulations on the protection of personal data, and more specifically concerning the rights conferred on the persons concerned, the length of time personal data is kept and the obligations relating to cross-border transfers of personal data.
Uses of collected data
As part of our relationship, you may communicate your personal data to us by various means, in particular on our websites, our websites and mobile applications when you browse the Internet, make purchases, make reservations, fill in the various collection forms, subscribe to our e-newsletter, create an account on one of our applications, submit an application, post comments on our social networking pages, establish any contact with SOFIBIM BAGATEL or send us your personal data in any other way.
Purpose of processing and legal basis
Your data is mainly used for reservation purposes, and for the provision of specific services: accommodation, canvassing, customer loyalty, events, sales information, satisfaction surveys, organization of competitions, new services and products designed to improve your customer experience in our establishments, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints, but also to ensure the safety of your stay and to combat fraud.
In addition to cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the above-mentioned purposes is notably necessary:
to ensure performance of the hosting contract,
to comply with a legal obligation (e.g. police records, etc.),
for the legitimate interests pursued by SOFIBIM BAGATEL (in particular to develop new services and offers, improve the loyalty program, improve customer service, etc.).
More specifically, your data is used :
to enable you to benefit from all the services available on SOFIBIM BAGATEL's websites, mobile sites and mobile applications: creation of a user account, e-newsletter, reservation management, assistance and complaints, loyalty program management, etc,
to enable you to navigate our websites,
to match our information, notifications, offers and other services to your interests,
to be enriched by sharing certain information with privileged commercial partners in order to improve our knowledge of your centers of interest and to enable us to send you offers and other forms of personalized services (subject to your prior consent when required and to respect for your right to object, in accordance with the rules applicable to commercial canvassing),
SOFIBIM BAGATEL undertakes to keep your personal data for no longer than is necessary for the purposes for which they are processed. In addition, SOFIBIM BAGATEL retains your personal data in accordance with the retention periods imposed by applicable laws.
These retention periods are defined according to the purposes of the processing carried out by SOFIBIM BAGATEL and take into account any applicable legal provisions imposing a specific retention period for certain categories of data, as well as any applicable limitation periods.
Access to personal data
Recipients of your data
The data collected on SOFIBIM BAGATEL's websites, mobile sites and mobile applications may be communicated to SOFIBIM BAGATEL's authorized personnel, its partners or its ancillary service providers, in the context of the performance of all or part of the services referred to above. Please note that SOFIBIMBAGATEL requires its service providers to implement strict confidentiality and data protection measures. Furthermore, as with any company providing hotel services, SOFIBIM BAGATEL may be required to provide personal information to the French public authorities (police, gendarmerie, etc.) in accordance with the laws and regulations applicable in France. This is the case, for example, for the completion of arrival formalities at our establishments by the transmission of the police form.
Data transfers outside the European Union
Some of the above-mentioned recipients may be established outside the European Union and may have access to all or part of the personal information collected by SOFIBIM BAGATEL for the purposes of executing the hosting contract.
In this context, SOFIBIM BAGATEL undertakes to guarantee the protection of your data in accordance with the strictest rules, in particular through the signing, on a case-by-case basis, of contractual clauses based on the European Commission's model, or any other mechanism that complies with the RGPD, whenever your personal data is processed by a service provider outside the European Economic Area and whose country is not considered by the European Commission to provide an adequate level of protection.
Exercising your rights
In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification and deletion of data concerning you, as well as your rights of limitation and opposition to the processing and portability of your personal data.
In addition, you have the legal right to define directives concerning the fate of your personal data post mortem.
In addition, any person who was under the age of majority at the time his or her personal data was collected is entitled to have it deleted as soon as possible.
These rights may be exercised by writing to the following address:
54, Avenue Marceau
Email : email@example.com
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity.
For certain specific services, these rights may be exercised directly online (management of your user account, management of your reservations, loyalty program, etc.).
You also have the right to appeal to the Commission Nationale de l'Informatique et des Libertés in the event of a breach of the regulations applicable to the protection of Personal Data and in particular the RGPD.
As part of the loyalty program, you may exercise your rights, withdraw your consent, or address any questions or complaints, by contacting GROUPE COLLECTION BAGATEL at the address mentioned above.
SOFIBIM BAGATEL will cooperate where necessary to ensure the exercise of your rights, or to provide you with answers to any questions or complaints you may have.
You have the right to object to the processing of your personal data for commercial prospecting purposes. Where required by law, your data will only be used for electronic canvassing purposes after obtaining your explicit consent.
Furthermore, if you no longer wish to receive the SOFIBIM BAGATEL electronic newsletter by e-mail, you can click on the unsubscribe link located at the bottom of each communication.
If you do not wish to receive offers from SOFIBIM BAGATEL and our partners, you can update your communication preferences in your profile by logging into your account.
In accordance with French and international laws and regulations, failure to communicate or inaccuracy of certain data may lead to a decision to refuse access to hosting.
SOFIBIM BAGATEL constantly strives to improve its electronic services in order to facilitate access for its customers, potential customers and visitors. For example, SOFIBIM BAGATEL's websites, mobile sites and applications provide you with round-the-clock access to online reservations and services.
In order to constantly improve the quality of the services offered on the sites and their suitability to your expectations, SOFIBIM BAGATEL may use "cookies", text files used to identify your terminal when you connect to one of our services.
The deposit of a cookie or tracer in your terminal (computer, tablet, smartphone, etc.) allows SOFIBIM BAGATEL to collect information and personal data. Depending on the settings you choose for your terminal, cookies enable you to:
to use the main functionalities of SOFIBIM BAGATEL websites,
optimize our websites and detect any technical problems,
remember your choices and preferences and personalize your user interface,
to compile statistics for the purpose of managing traffic and the use of the various elements that make up SOFIBIM BAGATEL websites (sections visited, path taken by the user) in order to improve the ergonomics of the sites and the interest of the services offered,
to evaluate the effectiveness of our advertising campaigns by counting and evaluating the number of sales and clicks based on our advertising investments,
to know the content of the pages you consult, the availability searches you carry out, the information you chose to share when registering on other sites, the pages and web sites you may have consulted,
to share information with other websites in order to offer you relevant advertising and announcements,
share information on social networks.
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for SOFIBIM BAGATEL. We therefore implement all appropriate technical and organizational measures, taking into account the nature, scope and context of the personal data you provide us with and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data. This ensures that you can pay for your reservations in complete confidentiality and security.
We offer you a secure online payment system using the latest technology.
SOFIBIM BAGATEL strives to combat identity theft on the Internet. That's why, for example, we use a system to detect fraudulent credit card payments. This system is designed to protect you in the event of loss or theft of your bank card.
The security and confidentiality of personal data depend on good practice on everyone's part. That's why we ask you not to share your passwords with third parties, to always log out of your profile and your social account (especially if you have linked accounts) and to close your browser window at the end of your work session, especially if you access the Internet from a computer shared with other people. This will prevent other users from accessing your personal information.
We strongly advise you not to distribute to third parties or publish on social networks any document issued by SOFIBIM BAGATEL containing your personal data (your reservation number, etc.).
Finally, SOFIBIM BAGATEL has put in place a security breach management procedure enabling it to effectively apprehend any personal data breaches, to notify the competent authority of such breaches without delay and to warn you when such a breach is likely to affect your personal data.
SOFIBIM BAGATEL does not collect or process personal data relating to children under the age of 16 without the prior consent of the child's parents or guardians.
If personal data concerning children is collected via the SOFIBIM BAGATEL website, applications or mobile sites, parents or guardians may object by contacting us at the address given at the bottom of this page.
Furthermore, as stated above, a child who was a minor at the time of collection of his or her personal data may obtain its deletion as soon as possible.
On several pages of SOFIBIM BAGATEL's websites, you can click to access the websites of other companies. We advise you to read the policy of these sites outside the responsibility of SOFIBIM BAGATEL relating to the processing and protection of personal data, as the conditions on these sites may differ from the conditions of SOFIBIM BAGATEL. SOFIBIM BAGATEL will not be held responsible for the processing of personal data by these other websites.
If you have any questions about this policy or the way SOFIBIM BAGATEL handles your personal data, please contact our representative at the following address: firstname.lastname@example.org
SOFIBIM BAGATEL reserves the right to adapt the personal data protection policy and undertakes to inform you of any changes or additions on its website.
When you visit our website, various types of information are collected, including the IP address from which you access the site, the version and type of browser used to access the site, the operating system used, the domains and the time of the request. This information does not enable us to identify the identity of the user, nor is this our objective. We use the information collected for statistical purposes only, mainly to improve the content and presentation of our website. Please note that we may collect additional data, such as name, postal and e-mail addresses, telephone number, which you voluntarily provide to us when browsing our site. You can also pay for and use our services using a pseudonym or anonymized data, without providing us with the aforementioned personal data.
Disclosure of data to third parties: